Privacy & Personal Data Policy

Tickmi collects only the information necessary to provide the service, namely:

1. a)account information: full name, email, phone number;
2. b)organization information;
3. c)attendee data entered by the organizer to issue tickets.

Tickmi does not sell personal data. Attendee data is not shared with third parties, except for operating the platform, such as sending ticket emails and verification OTP codes.

Processors acting on behalf of Tickmi, only as needed for each task:

1. a)Mailgun: sending ticket, verification and notification emails (or the organizer’s own mail server if they configure one);
2. b)VNPAY: payment processing; Tickmi never receives or stores card numbers;
3. c)Zalo: sending ZNS messages when the organizer turns this feature on;
4. d)Google: Google Analytics, Firebase Analytics and app push notifications (Firebase Cloud Messaging);
5. e)Anthropic: processing in-product AI features when used (see Article 5).

Users may request to view, edit, or delete their account data at any time by contacting our support team.

Tickmi uses essential cookies to maintain the login session and remember the language preference.

To improve the product, Tickmi measures how it is used with Google Analytics (websites) and Google Firebase Analytics (Tickmi Studio and Tickmi Ticket apps):

1. a)measured data: screens opened, buttons tapped, device type, browser, approximate region and a random browser or app instance identifier;
2. b)for signed-in organizer accounts: the numeric account ID and organization ID (never name, email or phone number);
3. c)no form input values, QR code contents, attendee data or advertising identifiers (IDFA/Advertising ID) are collected;
4. d)not used for advertising, not sold or shared with third parties other than Google acting as data processor.

On public websites, Google Analytics measures fully only after the visitor clicks "Accept" on the cookie notice. Choosing "Essential only" stores no analytics cookies.

External AI assistants (such as ChatGPT or Claude) can create Tickmi free tools through the MCP server at tickmi.com/mcp or the Tickmi GPT:

1. a)Tickmi only receives what the assistant sends to create the tool: poll question and choices, form title and questions; for the lucky draw and QR code, the list of names and the code content travel only inside the returned link and are not stored on Tickmi servers;
2. b)Tickmi does not receive your conversation history with the assistant; the conversation is handled by the assistant provider under its own policy;
3. c)the caller IP address is used for rate limiting and abuse prevention; polls and forms created this way are deleted 30 days after the last edit, the same as when created on the website;
4. d)people who vote or fill in a form may enter their name, phone number or email: only the holder of the manage link can see it, it is used only for that poll or form, and it is deleted together with the tool (if the tool is moved to Tickmi Studio, the attendee data policy applies);
5. e)the creator can delete the tool at any time on its manage page (link returned on creation); if the link is lost, send a deletion request to support@tickmi.com;
6. f)tools created by AI assistants do not ask for, and have no question type for, payment card numbers, health data, identity document numbers or passwords; please do not enter such information.

AI features inside Tickmi (when offered) use the Anthropic API (Claude models):

1. a)only the data fields each feature needs are sent; email, phone and ID numbers are masked before sending when the feature does not need them;
2. b)under Anthropic commercial API terms, data sent through the API is not used to train models; Anthropic may retain data temporarily under its own policy to operate the service and detect abuse;
3. c)Tickmi only logs token counts, cost and processing time for each AI use, not the questions or results;
4. d)AI output is always a draft for the user to review before use; AI never changes your data on its own.

Tickmi keeps data only as long as needed for the purposes above:

1. a)accounts, organizations and attendee data: until the user or organizer deletes them or asks us to;
2. b)free polls and forms (including answers and the creator’s and respondents’ IP addresses stored with them): deleted automatically 30 days after the last edit unless moved to Tickmi Studio;
3. c)server access logs (with IP addresses): 14 days; application logs: up to 30 days — used for security and troubleshooting.

Data controller: Compedia Software JSC, tax code 0108954530, address: No. 14/156 Mai Anh Tuan street, O Cho Dua ward, Hanoi, Vietnam.

Requests to view, correct or delete data, or questions about this policy: support@tickmi.com.

Last updated: 1 November 2026.